Order Cancellation Policy

Sometimes Plans Change – We Understand

At Zareva, we know that life can be unpredictable. Whether you've had a change of heart, found a better fit elsewhere, or circumstances have shifted, we've designed our cancellation policy to be as accommodating as possible while maintaining the efficiency that gets your orders to you quickly.

Your 24-Hour Grace Period

The Golden Window for Changes

From the moment you complete your purchase, you have 24 hours to reconsider your decision. This carefully chosen timeframe balances your need for flexibility with our commitment to swift order processing and dispatch.

Why 24 hours? Our dedicated fulfillment team works diligently to prepare and dispatch orders within 1-2 business days. This grace period ensures we can honor your cancellation request before your carefully packaged glassware begins its journey to you.

The Simple Cancellation Journey

Reaching Out Within Your Window

If you need to cancel within those crucial first 24 hours, simply contact our customer care team. We've streamlined this process to be as straightforward as possible.

When You Contact Us, Please Include:

Your order number (found in your confirmation email)
Your purchase date
Reason for cancellation (optional, but helps us serve you better)

Our team will immediately review your request and guide you through the next steps, ensuring your cancellation is processed smoothly.

The Critical Timeline: Cancellations are only possible if your order hasn't yet been dispatched from our facility. Once your glassware is carefully packaged and handed to our courier partners, the cancellation window closes to ensure delivery integrity.

Your Money, Safely Returned

Hassle-Free Refund Processing

When we process your cancellation, getting your money back is our priority. Our refund timeline depends on your original payment method:

PayPal Balance Payments: Your refund appears within 2 business days – nearly instant peace of mind.

Credit Cards via PayPal: While we process refunds immediately, your bank may take up to 10 business days to reflect the credit on your statement. This timeline is controlled by your financial institution, not us.

Our Promise: We never charge transaction fees for legitimate cancellations or refunds. Your refund will be the full amount you originally paid.

After the 24-Hour Window

When Your Order is Already in Motion

Once your order has been dispatched, it's officially on its journey to you, and cancellation is no longer possible. However, this doesn't leave you without options.

If you still need to return your items after they arrive, our comprehensive Returns & Refund Policy provides a generous 30-day return window. You can use the glassware, evaluate its fit in your home, and return it if it doesn't meet your expectations.