Your Peace of Mind, Guaranteed

At Zareva, we craft premium glassware and home essentials designed to elevate your everyday moments. We understand that choosing the perfect pieces for your home is personal, which is why we've created a return policy that puts your confidence first.

The Zareva 30-Day Promise

From the moment your order arrives, you have 30 full days to live with your new pieces, use them in your daily routine, and ensure they're everything you hoped for. This isn't just a return window – it's your opportunity to truly experience the quality and craftsmanship that defines Zareva.

Complete Freedom to Choose

Hassle-Free Returns & Exchanges – Always Free

We believe you shouldn't have to pay twice for finding the perfect piece. Whether you need to return an item or exchange it for something different, we handle all the costs. Your satisfaction isn't just important to us – it's everything.

Living with Premium Glassware

Understanding Our Care Requirements

Our glassware is meticulously crafted for both beauty and durability, but like all fine items, it requires thoughtful handling. When you're ready to return or exchange:

For a Successful Return:

• Your glassware should be gently used and undamaged – free from chips, cracks, or breaks
• Keep the original packaging intact, including all protective inserts that safeguard your glassware during transport
• Contact us within 30 days of receiving your order to begin the return process

Important Note: While we encourage you to use and enjoy your glassware, items damaged through accidents or mishandling cannot be accepted for return. We're here to support normal use and genuine product concerns.

The Simple Return Journey

Your First Step: Connect with Us

Before packing anything up, reach out to our team. We'll guide you through every step and ensure your return experience is as smooth as possible.

When You Contact Us, Please Share:

• Your order number (found in your confirmation email)
• Your purchase date
• The reason for your return or exchange
• If exchanging, which item you'd prefer instead

Critical Step: Never send items back without speaking to us first. We'll provide personalized return instructions that ensure your glassware travels safely back to us.

Finding Your Perfect Match

Exchange Opportunities

Discovered you'd prefer a different style or size? You can exchange your item for any other piece in our collection within 30 days of delivery. Exchanges depend on current stock availability, and our team will confirm options when you contact us.

Your Investment, Protected

The Return Resolution Process

Once your returned item safely arrives at our facility, our quality specialists carefully inspect each piece. This thorough review ensures we maintain the high standards you expect from Zareva.

Your Refund Timeline:

• Processing typically completes within 3–10 business days
• Refunds return directly to your original payment method
• You'll receive confirmation once processing is complete

We're Here When You Need Us

Questions about returns, exchanges, or anything else? Our customer care team is ready to help make your experience exceptional.

Reach Out Anytime:

• Email: contact@zareva.co.uk
• Phone: +44 7400 716392

At Zareva, we don't just sell glassware – we help you create the home you love. Your confidence in our products drives everything we do, and our return policy is designed to support that trust every step of the way.